Shipping and delivery

Last updated 23 September 2026.

Delivery charges

• Standard delivery is free when the discounted item subtotal is $75 or more.
• Standard delivery below that threshold is $25.
• Express shipping is an optional $25 paid upgrade.

We do not publish a guaranteed express transit time. Contact support before ordering if delivery by a particular date is essential.

Delivery time

Allow 24 to 48 hours for handling and processing, followed by 5 to 7 days for delivery within Australia.

Delivery area

We deliver to Australia addresses only. Checkout rejects addresses outside Australia.

Tracking and separate parcels

We email a tracking number after dispatch. Items in one purchase may be sent in separate packages for logistical reasons, so one order may have more than one tracking number.

If a delivery is late or missing

Email theteam@customersupport.care with the order number and tracking details. We will investigate with the delivery partner. Do not place a duplicate order while an existing paid order is under investigation.

Seller

Fluffee Company Australia, a division of BuyFactory Direct Pty Ltd, a wholly owned subsidiary of Caruso Consulting Co Ltd, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia.