Privacy policy

Last updated 7 November 2026.

Who is responsible

Fluffee Company Australia, a division of BuyFactory Direct Pty Ltd, a wholly owned subsidiary of Caruso Consulting Co Ltd, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Privacy enquiries: theteam@customersupport.care.

What we collect

When you start or place an order we collect your name, email, phone number, delivery address, order contents, delivery choice and payment status. When you contact us, we collect the information you provide.

We do not receive or store your card number. Stripe or PayPal processes payment on its own service.

Why we use it

We use personal data to validate checkout, process and fulfil orders, send confirmations and tracking, handle returns and complaints, prevent fraud, keep required business records and answer support requests.

Who receives it

Relevant data may be shared with the payment provider, the supplier and delivery partner fulfilling the order, transactional email and order-storage providers, and support services. Optional Google measurement loads only after consent. Google Ads can receive a hashed confirmed purchase reference, verified product codes, quantities, value, shipping, tax and currency, together with browser and advertising identifiers, to measure advertising results. Our purchase event does not send your name, email, phone number, address or card details. See our Cookie Policy. We do not sell personal data.

Overseas processing

Some providers may process data outside Australia. Where Australian privacy law applies, we take reasonable steps required by the Privacy Act 1988 and the Australian Privacy Principles for overseas disclosures.

Retention and security

We use reasonable security arrangements and delete or de-identify personal information when it is no longer needed, except where law or a current business need requires retention. Transaction and tax records are kept for the period required by Australian law. Support correspondence is normally retained for two years unless a longer period is needed for an active dispute or legal obligation.

Your choices and rights

You may withdraw consent to optional Google measurement through Cookie settings at any time. Subject to applicable law and exceptions, you may ask for access to personal information we hold about you or correction of inaccurate information. Email us to make a request.

Concerns

Please contact us first so we can investigate. Information about Australian privacy rights is available from the Office of the Australian Information Commissioner at oaic.gov.au/privacy.

With optional measurement consent, we retain bounded campaign labels, advertising click identifiers and the referring hostname in this browser for up to 30 days and save the permitted details privately with your checkout. No full referring URLs or customer contact details are included in purchase events. Refusing optional measurement does not affect checkout. The checkout and payment confirmation retain their essential order records.