Privacy policy

Last updated 23 September 2026.

Who is responsible

Fluffee Company Australia, a division of BuyFactory Direct Pty Ltd, a wholly owned subsidiary of Caruso Consulting Co Ltd, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Privacy enquiries: theteam@customersupport.care.

What we collect

When you start or place an order we collect your name, email, phone number, delivery address, order contents, delivery choice and payment status. When you contact us, we collect the information you provide.

We do not receive or store your card number. Stripe or PayPal processes payment on its own service.

Why we use it

We use personal data to validate checkout, process and fulfil orders, send confirmations and tracking, handle returns and complaints, prevent fraud, keep required business records and answer support requests.

Who receives it

Relevant data may be shared with the payment provider, the supplier and delivery partner fulfilling the order, transactional email and order-storage providers, and support services. Analytics data is collected only after consent. We do not sell personal data.

Overseas processing

Some providers may process data outside Australia. Where Australian privacy law applies, we take reasonable steps required by the Privacy Act 1988 and the Australian Privacy Principles for overseas disclosures.

Retention and security

We use reasonable security arrangements and delete or de-identify personal information when it is no longer needed, except where law or a current business need requires retention. Transaction and tax records are kept for the period required by Australian law. Support correspondence is normally retained for two years unless a longer period is needed for an active dispute or legal obligation.

Your choices and rights

You may withdraw consent to optional analytics at any time. Subject to applicable law and exceptions, you may ask for access to personal information we hold about you or correction of inaccurate information. Email us to make a request.

Concerns

Please contact us first so we can investigate. Information about Australian privacy rights is available from the Office of the Australian Information Commissioner at oaic.gov.au/privacy.