About Fluffee
Fluffy bedding sets, two blankets and a plush floor rug, sold online direct and delivered across Australia.
Last updated 14 September 2026. This page is reviewed periodically; if anything here is unclear, ask us before you order.
Who we are
Fluffee Company Australia is a division of BuyFactory Direct Pty Ltd, a wholly owned subsidiary of Caruso Consulting Co Ltd. We sell fluffy bedding online, direct to the people who sleep under it.
We are an online supplier with no physical shop or premises. That is a deliberate choice rather than a stage we have not reached: it is where the difference between our price and a department store's comes from.
What we actually sell
Eleven products in 139 buyable options. Eight of them are bedding sets, and it is worth being straight about that: they are the same microfiber set, listed under the words different people search for. Shaggy, fluffy, fleece, teddy fleece, fuzzy, plush, fake fur and faux fur all bring you to one fabric, in four colours, in Queen or King, in a four or six piece configuration.
Beyond the sets there are two genuinely different things. A plush blanket and a sherpa fleece blanket, both 200cm x 230cm in milky white, and a plush shaggy floor rug in three colours and three sizes.
How we sell it
Standard delivery is free from $75 and costs $25 below that threshold. Express shipping is $25 if you want it faster, and it is optional.
Delivery is 5 to 7 days after a 24 to 48 hour handling time, anywhere in Australia, and you get a tracking number by email as soon as the parcel ships. Prices are in Australian dollars.
Where we are
Australian registered office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Our support team works seven days a week and most emails are answered within one business day.
Email theteam@customersupport.care. International call centre: +66 98 391 3877.
Delivery
Standard delivery within Australia is free on orders of $75 or more. Below that it costs $25, shown in your cart before you pay. Delivery takes 5 to 7 days, after a 24 to 48 hour handling and processing time. Express shipping is $25 if you want it sooner. You can pay by card through Stripe, or with PayPal. Our shipping page has the full detail.
If something is not right
Your rights under the Australian Consumer Law apply to everything we sell. If an item turns up faulty, or it is not what the page described, email us and we will put it right. Our refunds and returns page explains how that works.
How to reach us
Email theteam@customersupport.care, or use our contact page. If your question is about a parcel that is on its way, track your parcel first.
Company details are in the panel beside this, and the policies are linked below.
Who is behind Fluffee
Fluffee is part of a family-owned group of online stores. Our CEO, Renoo Caruso, is a Christian preacher based in Phetchaburi, Thailand. Renoo leads a local church with a congregation of more than 200 people and shares daily Bible teaching in Thai through renoo.faith and a YouTube channel with over 1,600 videos.
That faith shapes how we trade. Clear prices, honest product details, and a real person answering your email. We would rather lose a sale than mislead a customer.
What we sell
Bedding
Fluffy and faux fur bedding sets, plus two fleece blankets.
Fake Fur Bedspread, Faux Fur Quilt Cover Set, Fleece Bedding, Fluffy Bedding Set, Fuzzy Quilt Cover Set, Plush Blanket, Plush Quilt Cover, Shaggy Quilt Cover, Sherpa Fleece Blanket, Teddy Fleece Sheets.
The detail lives on the policy pages rather than in the small print here.
Questions people ask
Who operates Fluffee Company Australia?
Fluffee Company Australia is a division of BuyFactory Direct Pty Ltd, a wholly owned subsidiary of Caruso Consulting Co Ltd.
Does Fluffee have a physical shop?
No. Fluffee is an online supplier and does not operate a physical retail shop.
Where is the Australian registered office?
The published Australia administration address is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. It is an administration address, not a retail shop.
What product categories are available?
The current range is organised into bedding and rugs, with two blanket listings included in the bedding range.
Does the catalogue use real fur?
The product listings describe faux fur and 100% microfiber materials. No real-fur specification is published for the products in this catalogue.
How recently was the catalogue verified?
The product options, prices, and published availability were verified against fluffee.com.au on 22 September 2026.
How can I get help before ordering?
Email theteam@customersupport.care with the product name, option, or measurement you are considering.
Which consumer law applies to non-conforming goods?
The store terms preserve consumer guarantees and other rights that cannot be excluded under the Australian Consumer Law.