{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free standard delivery across Australia on orders of AUD 75 and over; standard delivery below that threshold is AUD 25. Express Delivery is available at AUD 25 as a paid upgrade. Orders are handled in 24 to 48 hours, delivered in 5 to 7 days and tracked. This store ships within Australia only.",
    "content": "Shipping and delivery Last updated 23 September 2026. Delivery charges Standard delivery is free when the discounted item subtotal is $75 or more. Standard delivery below that threshold is $25. Express shipping is an optional $25 paid upgrade. We do not publish a guaranteed express transit time. Contact support before ordering if delivery by a particular date is essential. Delivery time Allow 24 to 48 hours for handling and processing, followed by 5 to 7 days for delivery within Australia. Delivery area We deliver to Australia addresses only. Checkout rejects addresses outside Australia. Tracking and separate parcels We email a tracking number after dispatch. Items in one purchase may be sent in separate packages for logistical reasons, so one order may have more than one tracking number. If a delivery is late or missing Email theteam@customersupport.care with the order number and tracking details. We will investigate with the delivery partner. Do not place a duplicate order while an existing paid order is under investigation. Seller Fluffee Company Australia, a division of BuyFactory Direct Pty Ltd, a wholly owned subsidiary of Caruso Consulting Co Ltd, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia.",
    "url": "https://fluffee.com.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "The store provides a 15-day return window subject to original packaging and proof-of-purchase conditions. For a change-of-mind return the customer pays tracked return postage, with no handling deduction. Cancellation before dispatch is free. Nothing in these terms limits consumer guarantees or other rights under the Australian Consumer Law.",
    "content": "Refunds and returns Last updated 23 September 2026. Faulty, damaged, incorrect or not as described Contact us immediately with your order number and relevant photographs or tracking details. We will assess the issue and provide the remedy required by the Australian Consumer Law. For an item that arrived damaged or was sent incorrectly, the store bears the reasonable return postage. Nothing in this policy limits consumer guarantees or other rights that cannot be excluded under the Australian Consumer Law. Change-of-mind returns Contact us within 15 days of the original purchase. The item must be in its original packaging. Provide the receipt, order confirmation or other proof of purchase from this website. Use tracked return shipping at your cost. There is no handling deduction. For a change-of-mind return, the customer pays only the tracked return postage. That postage does not apply when the item is faulty, damaged, incorrect or not as described. Purchases made through a third-party retailer must be returned to that retailer. Cancelling before dispatch An order may be cancelled free of charge until it ships. Contact us promptly because orders are usually prepared within 24 hours. Once packing and shipping have started, the change-of-mind return terms apply. Refund timing The source policy states that refunds are processed 24 to 48 hours after the returned item is received and checked. Refunds go to the original payment method unless you ask for store credit. Your payment provider may take additional time to display the refund. Start a return Email theteam@customersupport.care before sending anything. Include the order number, reason for return and tracking details when available. We will provide the correct return destination for the supplier that fulfilled the item. Complaints If the matter is not resolved, follow our complaints handling policy . You may also seek independent advice about remedies available under the Australian Consumer Law.",
    "url": "https://fluffee.com.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Fluffee Australia collects, uses, shares, protects and retains personal information under Australia's Privacy Act 1988, including cookies and consent-gated analytics.",
    "content": "Privacy policy Last updated 23 September 2026. Who is responsible Fluffee Company Australia, a division of BuyFactory Direct Pty Ltd, a wholly owned subsidiary of Caruso Consulting Co Ltd, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Privacy enquiries: theteam@customersupport.care . What we collect When you start or place an order we collect your name, email, phone number, delivery address, order contents, delivery choice and payment status. When you contact us, we collect the information you provide. We do not receive or store your card number. Stripe or PayPal processes payment on its own service. Why we use it We use personal data to validate checkout, process and fulfil orders, send confirmations and tracking, handle returns and complaints, prevent fraud, keep required business records and answer support requests. Who receives it Relevant data may be shared with the payment provider, the supplier and delivery partner fulfilling the order, transactional email and order-storage providers, and support services. Analytics data is collected only after consent. We do not sell personal data. Overseas processing Some providers may process data outside Australia. Where Australian privacy law applies, we take reasonable steps required by the Privacy Act 1988 and the Australian Privacy Principles for overseas disclosures. Retention and security We use reasonable security arrangements and delete or de-identify personal information when it is no longer needed, except where law or a current business need requires retention. Transaction and tax records are kept for the period required by Australian law. Support correspondence is normally retained for two years unless a longer period is needed for an active dispute or legal obligation. Your choices and rights You may withdraw consent to optional analytics at any time. Subject to applicable law and exceptions, you may ask for access to personal information we hold about you or correction of inaccurate information. Email us to make a request. Concerns Please contact us first so we can investigate. Information about Australian privacy rights is available from the Office of the Australian Information Commissioner at oaic.gov.au/privacy .",
    "url": "https://fluffee.com.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Fluffee Australia.",
    "content": "Terms and conditions Last updated 23 September 2026. Who you are contracting with Fluffee Company Australia, a division of BuyFactory Direct Pty Ltd, a wholly owned subsidiary of Caruso Consulting Co Ltd, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Email theteam@customersupport.care . Prices and payment Prices are in Australian dollars. Checkout shows the item total, discount and delivery charge before payment. Stripe processes card payments and PayPal processes PayPal payments. We do not receive your card number. If an obvious error makes a price plainly wrong, we will contact you before dispatch. You may confirm at the correct price or cancel for a full refund. Orders Your order is an offer to buy. A contract forms when we send the order confirmation. We may decline an order and will refund any amount paid if we do. Products use our dropship fulfilment route. An order may be supplied in more than one parcel and by more than one delivery partner. Delivery, cancellation and returns The shipping policy and refunds and returns policy form part of these terms. Consumer rights Nothing in these terms excludes consumer guarantees or other rights that cannot lawfully be excluded under the Australian Consumer Law. Website use Site content is for personal, non-commercial use. Do not copy it for another business or use the site to transmit unlawful, harmful or infringing material. Liability Subject to non-excludable law, we do not accept liability for indirect or consequential loss. See the limited liability page . Changes and governing law The version published when you order applies to that order. These terms are governed by the laws of New South Wales and Australia, and disputes are subject to courts and tribunals with jurisdiction in New South Wales, without limiting any non-excludable consumer remedy.",
    "url": "https://fluffee.com.au/terms-and-conditions/"
  }
}